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cfg77 is clear about what information we collect when you use your account, how we store it and what choices you have. Access to our platform depends on your local law and eligible regions — this policy explains your rights and how to act on them.
When you open an account with us, we collect the information needed to verify your identity, process your transactions and maintain your account record. This includes your registration details, device and browser data, and records of deposits and withdrawals made through payment methods such as bKash, Rocket and Bank Transfer. We hold this information for as long as your account remains active and for any additional period required by applicable law or our internal retention schedule. We do not sell your personal information to third parties. Where we share data — for example with payment processors who handle your bKash or Rocket transactions, or with fraud-prevention services — we do so only to the extent necessary to carry out those functions. Third parties we work with are required to handle your data securely and only for the purpose we specify. Cookies and similar tracking tools are used to keep your session active, remember your account preferences and understand how the site is navigated. You can adjust cookie settings through your browser at any time. Whether this policy applies to you in full depends on your local law and eligible regions — if you are uncertain about your eligibility, check the terms linked in your account area before continuing.
Not every part of your interaction with cfg77 falls under the same rules. This section sets out which areas this policy governs and which fall outside it, so you know exactly what protections apply and where to look for more detail.
All data collected when you log in, update your profile or change your password is covered by this policy. Account security steps visible in your account settings are part of this scope. How we store and protect login credentials is described here.
Records of deposits and withdrawals processed through bKash, Rocket and Bank Transfer sit within this policy. We retain transaction logs as required. For specific limits and processing steps, refer to the payment section of your account dashboard.
Pages, game lobbies and promotional material you browse on cfg77 are covered here only in terms of the browsing data we collect — device type, session length, pages visited. We do not use this to profile you for sale to advertisers.
Links to external sites, payment gateways operated by bKash or Rocket, and any third-party service you reach from our platform have their own separate privacy policies. Once you leave cfg77, those policies govern your data — we have no control over them.
You have real choices about your data, and we have built account tools to support them. Start by opening the account settings page — your profile details, saved payment methods and contact preferences are all visible there, and most can be corrected directly without contacting support. If you see something that needs updating and cannot change it yourself, raise a request through our support chat or email route and we will action it. Requests to review what personal data we hold are handled through the same channels. We aim to respond within the window our support team publishes, though actual timing depends on queue volume. If you want to ask about data retention — for example, how long a bKash transaction record stays on file — include that detail in your message so the right team member picks it up. Eligibility for certain rights may depend on your local law and the eligible region your account falls under.
Open account settings to see stored profile data and payment method references. For a full data summary, submit a request via the support route published in your account area.
Most profile fields are editable directly inside account settings. For fields locked after verification — such as your registered name — contact support with the corrected information and any required documentation.
If something in this policy is unclear or you want to understand how a specific piece of your data is used, send your question through the support chat or email channel shown in your account. Reference this policy page for faster routing.
For any data-related concern that account settings cannot resolve — including questions about bKash or Rocket transaction records — reach the support team through the contact routes published on the support page of this site.
Three contact routes are published on our support page. Use the one that suits your question — simple data queries are often fastest through live chat, while formal data requests are better handled over email so there is a written record.
The chat icon is visible when you are signed in to your account. Use it to ask about specific data points, cookie settings or account detail corrections. Response speed depends on queue volume at the time you connect.
For formal data requests — such as asking what records we hold, or requesting a correction to verified identity data — email is the right route. The address is published on our contact page. Include your account reference so the right team member responds.
The help section inside your account area covers common data and privacy questions with step-by-step paths. Check there first before submitting a request — many answers, including how to update bKash wallet references, are already documented.
We keep your account data within controlled systems and limit access to staff who need it to carry out their role. Cookies are used for session management and preference memory — not for selling your browsing behaviour.
We retain account and transaction records — including bKash and Rocket payment logs — for the period required by our operating terms and applicable law. When retention is no longer required, records are deleted or anonymised according to our internal schedule.
Cookies keep your session active and remember your display preferences. You can manage or block non-essential cookies through your browser settings at any time. Blocking essential session cookies may affect how your account loads and saves data.
Access to your stored data inside cfg77 systems requires authenticated login. We apply standard access controls to limit internal exposure. If you suspect unauthorised access to your account, change your password immediately and contact support through the published route.
When we update this policy in a material way, we publish a notice in the account area and, where appropriate, send a message to your registered contact. Continued use of the account after a published update means you have seen the revised terms.
Common questions about how cfg77 handles your data, what your rights are and how to act on them.
We collect the details you enter during registration — name, contact information and identity verification data. We also record device and browser information, session activity and any transaction data tied to deposits or withdrawals through bKash, Rocket or Bank Transfer.
Only where necessary. Payment processors who handle bKash, Rocket and Bank Transfer transactions receive the data needed to complete those transactions. Fraud-prevention services may also receive limited data. We do not sell personal information to advertisers or unrelated third parties.
Records are kept for as long as your account is active and for any further period required by applicable law or our retention schedule. If you want to know how long a specific record — such as a bKash deposit history — is kept, submit a request through support with your account reference.
Open account settings — most profile fields can be edited directly. For verified identity fields that are locked after the verification step, contact support via the email or chat route published on our support page and include any documentation the update requires.
Yes. Submit a data access request through the email support route shown on our contact page. Include your registered account details so the request reaches the correct team. Applicable rights and response timelines depend on your local law and eligible region.
The policy governs how we handle data for all accounts, but your eligibility to use the platform and the specific rights available to you depend on your local law and eligible region. If you are uncertain, review the terms linked inside your account area before continuing.